Took longer than expected to sort out issues
When I faced some problems with the calling tools and database not syncing properly, I reached out to the support team right away. While they were patient and tried to understand the issues, the time it took to resolve everything was longer than I initially expected. They communicated the steps clearly and kept me informed, which was helpful, but waiting for confirmations and fixes was somewhat tedious. On the positive side, once the problems were addressed, the system worked well, and I appreciated the follow-up to ensure everything was stable. Still, the overall handling felt a bit slow given how critical these features are to daily workflow. I think with a bit quicker response and resolution, the support experience could be much better for things going wrong in the future.