Took longer than expected to settle into using the software
I found that the software behaved well once I was familiar with it, but that took some time. The sales and pre-purchase information was clear enough, so I knew what features were supposed to be included. However, daily use revealed little quirks like how the dialer’s interface sometimes lagged and the database feature didn’t always update in real time as smoothly as I thought it would. The onboarding training seemed thorough, but it definitely didn’t make the adjustment instant; it took days to feel comfortable toggling between modules. On the plus side, the automatic updates didn’t disrupt ongoing work, which was a relief. Support was reachable but not always immediately available, so troubleshooting certain parts occasionally necessitated waiting. Payment and invoicing went without unexpected issues, so that part was fine. Reflecting on all this, I’d say it took longer than I anticipated to settle into the workflow effectively, though the overall product does fine once you get there.