Over the course of several days, I noticed that certain aspects of the sales and pre-purchase proces

Over the course of several days, I noticed that certain aspects of the sales and pre-purchase proces

Over the course of several days, I noticed that certain aspects of the sales and pre-purchase process weren't as swift as I had hoped. The initial sign-up and invoicing went through okay, but getting a clear grasp on the ongoing features required some patience. Day-to-day, it felt like I was revisiting the same setup questions without seeing clear progress, which became a little frustrating. However, one positive was that the software’s automatic updates did happen fairly reliably, which provided some assurance that the service was being actively maintained. On balance, while there were moments where I appreciated certain features and the way they tried to support me, the pace of adjustments and getting everything aligned with my workflow seemed sluggish. In time, I did manage to get some of the dialing tools and training sorted out to a workable level, but the road there was longer than I anticipated. The database management also needed more hands-on time than advertised, which was a drawback. So overall, the experience was mixed but weighted considerably by the slower-than-expected daily process.