Took longer than expected to settle billing smoothly
My experience over time with the billing and payment side was less straightforward than I initially thought. At first, the sign-up and initial payment went fine, with invoices being issued promptly. However, as days passed, I noticed the recorded payment statuses sometimes lagged, and the automatic updates were not always consistent. This meant I found myself double-checking the dashboard regularly to confirm everything was in order. While the telephonic support was able to assist, it took several calls over a couple of weeks to clear up what should have been simple matters. The daily behaviour of the system didn't feel as reliable as the first try suggested, which was frustrating. That said, the payment page itself was user-friendly, and I can acknowledge that once issues were resolved, the overall set-up was satisfactory. Still, the time taken to get everything fully settled was longer than I expected given the apparent design goals of the software and its automation features.