Took longer than expected to resolve pre-purchase clarifications
My experience with the sales and pre-purchase phase was somewhat mixed because it took more time than I anticipated to get all my questions answered. The initial sign-up was fine and the software demo seemed useful, but when I faced an issue understanding how the dialer interacted with the database, getting clarifications from support became lengthy. Responses were patient yet a bit slow, which stretched the decision-making timeline. While I appreciated their effort to be thorough, the prolonged back-and-forth delayed my confidence to proceed quickly. Eventually, they clarified the automatic updates and invoicing process well, which was helpful. However, the overall delay in handling these questions felt like a hurdle, especially since I wanted to get started sooner. In the end, the experience was fine but not as streamlined as I had hoped. Patience is necessary during this phase and it’s wise to allocate more time to address any technical uncertainties before committing to the platform.