Took longer than expected to make sense of terms
The process of clarifying the sales and pre-purchase details took quite some time, mainly because some labels and terminology used in the software and training were initially confusing. I found myself needing to ask for further explanation on certain features, which slowed down my decision-making. The time invested felt a little excessive for straightforward matters like database usage and dialer functions. While the team was patient and helpful when clarifying, the language used in some training modules and the invoicing process could have been simplified. Clearer wording would hasten onboarding and reduce back-and-forth. Despite this, I appreciated the overall professional tone and responsiveness, which made the delay tolerable. The substantive content was very solid, but the time lost wading through unclear terms affected the initial impression a bit. Ideally, some refinement here could make the process smoother and more efficient for all buyers.