Took longer than expected to get their sales team’s attention
When I first reached out to inquire about their software and training, I was hoping for a quick and responsive experience, but unfortunately, that wasn’t quite the case. It took several days before I received a detailed reply from the sales team, which was frustrating because I had specific questions I wanted answered promptly. I tried a couple of follow-up calls and emails, and each time it was a waiting game before anyone got back to me, which kinda put me off a bit during the decision-making phase. Once I finally got connected, the sales representatives were helpful and explained things well, but that initial delay felt like lost opportunity for me to quickly decide. Invoicing and sign-up after that process was smooth enough though, and the training materials were ready and accessible as promised. I’ll give them credit for eventually coming through with the information I needed, but the waiting period before that left a bit of a sour taste. For those who value rapid responses pre-purchase, this could be a stumbling block. Hopefully, they address this to improve first impressions overall.