3 out of 53 of 5Verified purchaseSupport and communication
Took longer than expected to get support sorted
When I first reached out for help with the software features, especially around the dialer and database access, it took longer than I expected to receive clear answers. The telephonic support was polite but sometimes slow, and I had to follow up a couple of times. On the other hand, the automatic updates worked well and kept the system stable. The invoicing process matched what I imagined based on the information before purchase. Overall, the support experience was alright but slower than what I had hoped for initially. It balanced out because the software itself was reasonably intuitive once I got going, but the time it took to connect made it less smooth than I expected.