Took longer than expected to get support info
I had mixed feelings about the support and communication with WFHI. Finding the right information wasn’t always straightforward; I had to spend more time than I liked searching the FAQs and resources to understand some features of the calling tools and the database. While the telephonic support did eventually provide helpful answers, the wait and back-and-forth calls could have been shorter. On the positive side, once I got the help I needed, the staff was patient and thorough, which made me feel like my concerns were taken seriously. However, the initial delay meant I wasn’t able to use the software efficiently for a full day or two. I think the support system could improve its clarity and speed, but overall, it served its purpose even if it took time. Maybe with some tweaks, future users will find it less time-consuming.