3 out of 53 of 5Verified customerSupport and communication
Took longer than expected to get support figured out
It honestly took more time than I anticipated to get the level of support I needed sorted out. While the telephonic assistance was eventually helpful, early on I found myself needing to explore the training materials a lot by myself to fill in the gaps. The initial onboarding didn’t completely cover some workflows, particularly around how to best use the dialer with the database. Payment and invoicing setup were clearly explained from the beginning, so at least that part was straightforward. The automatic updates worked as intended, which kept the software current without extra effort. I’m a bit on the fence since the support could have been smoother but I managed, so it’s a mix of positives and negatives for me.