3 out of 53 of 5Verified customerSupport and communication
Took longer than expected to get support but not too bad
The telephonic support did take a bit longer than what I had hoped for, which didn’t quite gel with the hours I usually work during the day. Sometimes, I found myself waiting until the next day to get help, which can be a slight inconvenience. Still, when I did get through, the assistance was helpful enough to explain the billing and database features clearly. The priority lines were not always available during the early mornings I tend to work, so it felt a little misaligned with my schedule. It’s not a huge problem, but it did mean I had to adjust when I sought help. All things considered, the communication was adequate even if not perfectly timed.