Took longer than expected to get started properly
My experience with the software setup and gaining full access was mixed. Initially, I expected a faster onboarding process based on the introductory materials and emails. However, navigating the dashboard and dialing features took longer than anticipated, primarily because I needed to await a couple of automatic updates that weren't immediately applied. This delay interfered somewhat with my intended workflow. While the initial sign-up and invoicing process was clear and prompt, the follow-up steps felt less coordinated, requiring multiple interactions with support to clarify certain details. On a positive note, the telephonic support team was patient and informative once engaged, which alleviated some concerns. The database function was also ready to use upon completion, which helped in organizing contacts efficiently. Nonetheless, the overall time lag before I could fully operate the software put a damper on the initial enthusiasm. With better coordination on updates and access provisioning, the start would have been smoother. I hope this aspect improves for future users who value prompt activation.