Took longer than expected to get started due to lack of clear introductory guidance
I found the training and onboarding process somewhat slow because it lacked a clear introduction to the key steps for new users. Initially, I had to spend time figuring out where exactly to start in the training modules, as the labels and instructions weren’t always straightforward. The calling tools and dialer were explained later but by then, I had already wasted some time searching through the interface. The database feature could have used a basic example session to show how it fits into the workflow, which was missing. Automatic updates didn’t noticeably help speed up this early stage either. Although the telephonic support was available, I tried to avoid calling since I was hoping the online training would be sufficient from the beginning. Because of this, it felt a bit longer than necessary to reach a point where I could confidently use the software daily.