I expected to be able to set up quickly and get running, but the onboarding process took far too lon
I expected to be able to set up quickly and get running, but the onboarding process took far too long. I went through the initial steps, but understanding how to navigate the training material was not straightforward. The dialer setup and the database configuration seemed manual and time-consuming. Despite multiple attempts, I didn’t feel like I was making significant headway. It wasn’t clear if the issue was with the software or my own understanding, but overall it just dragged on without progress. The automatic updates didn’t seem to help because I was still stuck in early workflow stages. Telephonic support was intermittent and I had to wait to get assistance several times. Invoicing and payments were straightforward, but that didn’t compensate for the slow onboarding. I was left frustrated simply because it took much more time than I anticipated to get going properly, and that was the main reason for my disappointment.