The entire process from signing up to actually being able to use the software took considerably long

The entire process from signing up to actually being able to use the software took considerably long

The entire process from signing up to actually being able to use the software took considerably longer than I anticipated. The invoicing and payment steps involved delays that seemed avoidable, and onboarding instructions were somewhat fragmented. While the support did respond, the back-and-forth communication extended the overall timeline unnecessarily. Setting up the dialer and accessing the database was slower than promised due to unclear guidance at first. However, once everything was in place, the software functioned as described. Despite the delays, the experience was manageable but it would be more efficient if these early steps were streamlined.