Took Longer Than Expected to Get Proper Onboarding
Although the onboarding and training sessions eventually covered almost everything I needed to use the software effectively, the responsiveness of the WFHI team was slower than I had hoped. Initially, I expected quicker follow-up and clearer guidance during the early stages, but it took more time than necessary to get answers to my basic questions. The training content itself was practical and useful, but the delay in support replies meant that my setup process dragged on longer than I anticipated. Once I got through the onboarding, using the calling tools and database features was fairly straightforward. Automatic updates seemed to cause minimal disruption but having more immediate assistance would have improved the overall experience. The invoicing and payment process was smooth at least, which was one positive aspect amid some frustration. If the responsiveness were better, I believe the setup would have been much easier and faster. So while the people did get the job done eventually, the time it took was a significant downside for me.