Took longer than expected to get it sorted
I'd say my experience with WFHI's sales and pre-purchase process was a bit taxing. The initial signup took longer than I had hoped, which was frustrating. On the positive side, once I got into the system, the explanation of how the software and dialer tools functioned was pretty clear. The training materials were somewhat useful too, although I felt I could have done with more direct support during onboarding. However, billing and payments got a bit confusing because some labels on the invoice weren’t too clear. I’m honestly unsure if I want to reach out again next time without better support available, as my last wait was pretty long, and the process wasn't as smooth as promised. It did work out eventually, but the delay in getting help made the whole setup stressful. I’m not sure if it’s just me or this is common, but I hope it’s faster next time if I do choose to use their services again.