Took longer than expected to get help sorted
My experience with support and communication was a mixed one largely because of the time it took. Initially, the steps to troubleshoot my issue seemed logical on paper, and the support team was polite on the calls. I appreciated that they did explain the software features and the dialer usage clearly, which made some things easier to understand. However, the process dragged on longer than I anticipated, and the back-and-forth calls extended over several days. While the automatic updates work fine and kept the system current, the delay in resolving my questions really took the shine off what is otherwise a competent service. On the plus side, the invoicing and payments were straightforward, and the onboarding flow was fairly smooth. So there were good elements, but the wait for effective support definitely stood out.