Took longer than expected to get good support
The support experience did not match what I had expected going in. I anticipated faster responses and more proactive guidance when I reached out for help regarding the dialer and database features. Instead, calls sometimes took a long time to connect and follow-ups were delayed. While the support staff was courteous and tried to be helpful, the overall response times added frustration. The training was decent and documentation was available, but having to wait extensively for telephonic assistance impacted my ability to resolve issues quickly. Sign-up and invoicing were managed professionally without issues, so that part was satisfactory. Despite these delays, I recognize that the team was doing their best given demand levels, though I would have preferred a more timely and predictable communication flow. This means the support experience felt slower and less aligned with my initial expectations based on the product information.