Took longer than expected to get everything sorted
My overall experience before purchasing was a bit of a mixed bag. On one hand, the sign-up process was clear and I received my invoice without much delay. However, the waiting during some steps was frustrating. For example, I had to wait on telephonic support to answer a few times, which added to the time it took to clarify some questions about the software capabilities. There was also some repetition: answering similar questions in different forms during onboarding felt redundant. This slowed the start of actual training sessions and testing the dialer tools. That said, once I moved past those initial hurdles, the automatic updates and database features performed well. I would recommend this product but advise others to be prepared for these timing issues initially, as they can be a real test of patience.