Took longer than expected to get complete info
I reached out to their team a few times before purchasing, and it was clear they wanted to help. One interaction really stood out where I asked detailed questions about the calling tools, and the response was quite helpful though it took about a day to come through. At other times, communication felt slower or a bit sparse, leaving me waiting for basic details about the database feature and payment options. The support was forthcoming once they replied, but the gaps in communication made the whole pre-purchase phase feel a bit stretched. I think there was a moment when I almost gave up waiting but decided to check again later. Despite that, the overall information did eventually come through, enough to make my decision. It’s just that the timing wasn’t always consistent, which confused me a little. So, while the team is responsive enough, I wished their replies could be more prompt or continuous during this stage. This would definitely improve the clarity for folks like me who want to get onboarded faster.