Took longer than expected to get clarity on hours
I started looking into this software with hopes it would perfectly fit the hours I usually work from home, but the reality was a bit mixed. The initial sales discussions promised flexibility and adaptation to various working schedules, but when I tried to get detailed information about the actual hours support was available and how the billing would align, it took a surprisingly long time to get clear answers. The sign-up process was smooth and invoicing transparent, which I appreciated, but understanding the practical limits on calls per day and database access relative to my working hours required repeated calls to support. While the software itself performed reliably in terms of automatic updates and the dialer worked well during standard hours, the lack of immediate clarity upfront on hours definitely affected planning my daily workflow. Training was comprehensive but couldn’t fully compensate for this ambiguity. Overall, I feel that a more straightforward explanation regarding hours compatibility before purchase would improve the user experience and reduce the time spent sorting out these issues later. It works well once you are set up, but the waiting and back-and-forth before that can be frustrating.