Trying to find exactly what I needed from support was a bit of a mixed experience. On one hand, the

Trying to find exactly what I needed from support was a bit of a mixed experience. On one hand, the

Trying to find exactly what I needed from support was a bit of a mixed experience. On one hand, the telephonic support team was patient and wanted to help, but it often took quite some time to get through to someone who could solve my issue. The documentation on the website was somewhat helpful but not detailed enough for all cases, so I was stuck between slow human responses and insufficient resources. It was frustrating especially during the initial few days when I needed quick guidance on the dialer and database features. However, once I was past those early hurdles, the automatic updates and invoicing processes worked more smoothly. That made ongoing use more pleasant, but the initial delay in support posed a challenge. Speed and clarity could definitely be improved, though when the team got to my issue, they were generally supportive and communicative throughout.