Took longer than expected to gain confidence
You provided the software with many features, and I undertook the various training modules and onboarding steps. Initially, I was not confident navigating through the database tools and scheduling calls via the dialer. It seemed complicated in the beginning, and the software interface took some getting used to. I spent a good number of days familiarizing myself completely. The updates occasionally changed certain layouts, which was a bit confusing. However, the telephonic support helped clear some doubts, although support waiting time was sometimes longer than I expected. By the end of about two weeks, I felt stable and somewhat confident in using the core functionality. Overall, you provided a robust product, but the learning curve is quite steep. I think improvements in clarity or more interactive guidance might reduce setup time and build quicker confidence for users like me.