Took longer than expected to fix errors
My experience with the software and access was a bit up and down because when things went wrong, it took noticeably long to get back on track. Specifically, when I tried to access the dialer tool or the database feature during a critical moment, it unexpectedly logged me out or froze. It was frustrating, and I reached out to telephonic support for help. While the representatives were warm and polite, the resolution process felt slow. I understand these issues can happen with software, but the time it took to resolve impacted my workflow more than I liked. On the positive side, the automatic updates did seem to improve stability later on, and I appreciated how secure the system is about access permissions. Training sessions helped me understand the software well, though I wish some precaution about potential errors was emphasized more. So, the overall experience was warm, but the length of time to fix problems held me back from being fully satisfied.