Took longer than expected to fit my hours
My honest take? The whole onboarding and setup took more time than I thought it would, which was frustrating given how I work. I need software that fits into an irregular schedule, and I found that the training and dialing tools are designed with set working hours in mind. This made it difficult to use efficiently when my availability was outside those peak hours. The sign-up and invoicing were quick, no complaints there, but when it came to regular use, the software’s pace didn’t quite match my actual hours. Also, the automatic updates happened at times that interrupted workflow, forcing me to adjust my plans. While the telephonic support was responsive, I had to reach out multiple times because some features felt better suited to fixed schedules rather than more flexible ones like mine. So I’d say the time it took was a downside, and if your work hours vary like mine, be prepared for some mismatch.