Took longer than expected to find needed support info
I found it took a notably long time to locate the exact support information I needed through the communication channels. The initial system navigation was clear, but when I tried to identify specific procedures relating to database updates and call tools usage, the steps weren’t immediately obvious. Although telephonic support was available, placing calls and explaining the query didn't speed up the process since I had to wait to be connected and sometimes repeat details. On the other hand, the written resources eventually helped clarify the issue at hand, so despite the delays, the quality of answers was satisfactory. The onboarding and training covered many aspects, but some gaps meant I relied heavily on guidance from the support team, further extending the search time. The invoicing and payment processes were quite straightforward by comparison, which was a relief. Overall, the experience balanced out between frustration with accessibility and eventual satisfaction with the responses provided, even if it could have been achieved more rapidly.