took longer than expected to figure things out sometimes
I spent a fair bit of time trying to work out the training and onboarding on my own because not everything was totally clear from the start. The steps seemed okay at first but I found myself waiting or googling for answers quite often, especially with the calling tools and how to use the dialer efficiently. The database feature is handy but setting it up exactly the way I wanted took trial and error. Sign-up and invoicing were more straightforward but the telephonic support sometimes felt like it took a while to get the answers I needed. Automatic updates would occasionally change small things and I had to relearn parts. On the plus side, the training materials were there and useful when I did make the effort to read through them carefully. Still, it probably took me more time than expected and I think some clearer guidance during onboarding would uplevel the experience. Overall, it’s a decent system but not super quick to get running right away.