The support and communication aspects of this software required more effort on my part than I would
The support and communication aspects of this software required more effort on my part than I would have liked. While telephonic support is available, I found myself having to resolve many issues independently before reaching out. The initial onboarding covered some basics, but a lot of details weren't immediately clear, so I relied heavily on trial and error. Calls to support sometimes involved wait times and I often felt I was explaining the same things repeatedly. It took me a while to understand which issues required support and which could be fixed by myself, as the documentation was not extensive. Despite this, when I finally got through, the assistance was generally helpful and courteous. However, given the time investment to work things out, it felt more complex than expected. The automatic updates did help reduce some maintenance, but only after I was already familiar with the system. Payment and invoicing processes were straightforward enough, which was a relief. Overall, the support infrastructure could be improved to reduce the learning curve and save users’ time.