Took longer than expected to explain things clearly
I found the explanation process during pre-purchase somewhat slower than I had anticipated. While the sales team was generally professional and provided necessary information about the software, training, and payment steps, the clarity of some details was compromised by the extended duration of discussions. It seemed that many points had to be revisited multiple times before I understood how onboarding and tool use would work practically. The invoicing and sign-up procedures were fairly straightforward once fully explained, but the time it took to get to that point left me a bit impatient. Overall, I appreciate the effort to be thorough; however, more concise communication would have made the experience smoother and less time-consuming for someone eager to start quickly.