The pre-purchase explanation of WFHI software was not as clear as I had hoped. It took quite some ti

The pre-purchase explanation of WFHI software was not as clear as I had hoped. It took quite some ti

The pre-purchase explanation of WFHI software was not as clear as I had hoped. It took quite some time to understand exactly how the calling tools and database features would integrate with my workflow. The sales team was somewhat responsive, but the information provided wasn’t very detailed, which made it tough to get a complete picture. On the plus side, the invoicing and payment processes seemed straightforward once I signed up. Also, the onboarding flow was explained briefly, though I expected more clarity on the training aspects upfront. Overall, the lack of clear information slowed my decision process and caused some hesitation. Yet, I appreciated the effort the support team made when I called with questions, even if answers were not immediate. I think with improved clarity during pre-purchase, new customers would have a better understanding and smoother start with the product. It basically took longer than expected to get fully comfortable before making any commitments, but it’s workable.