Took Longer Than Expected for Support to Respond
I went into this expecting fairly straightforward communication support based on the previews and descriptions they gave. However, the telephonic support was slower than I had hoped, and it often took longer than the stated time frames before I got any answers. While the team eventually helped me with the dialer issues I was facing, the delays were frustrating, especially when trying to set up and test remote workflows comprehensively. The automatic updates were fine, and I didn’t face any problems with software performance during that time. But the slow responses from support meant that the process became more drawn out than expected. I recognize that these things can take time, and some patience was required, but I would have preferred better communication on timelines. Overall, I felt the product itself was okay, but the support and communication did not quite match what was advertised or what I needed.