Took longer than expected due to unclear explanations
My experience with WFHI’s support and communication until now has been frustrating mainly because explanations given over calls were not very clear. Whenever I had queries, the responses were often brief and did not completely clarify my doubts about the software features or the billing. It took longer than I anticipated to get basic information because I had to repeatedly ask follow-up questions. The telephonic support was available but not always prompt, which added to the delays. On the positive side, once I understood the invoicing process, that part was straightforward. Even the automatic updates happening in the background seemed smoother than I expected, and there was no need for manual intervention. However, the overall communication left me feeling that more precise and better-structured explanations could save users a lot of time. I hope they improve this, as the potential is good but clarity is definitely missing in some areas of support.