Took longer than expected due to how my hours matched support availability
I’d say my experience with support and communication was a bit of a mixed one, especially concerning how well it fit the hours I typically work. The conclusion is that finding support help sometimes took longer than I would have liked because the support hours didn’t always align with my active work hours. When I was able to connect, the team was quite helpful and thorough with explaining features like the dialer setup and using the database effectively. Training resources were comprehensive, but I often had to wait for assistance on certain technical matters. On the billing and invoicing side, everything was clear and invoiced correctly with no surprises, which was good. However, this timing mismatch meant I had to adjust my work schedule occasionally to get immediate responses, and that added some unforeseen delays to my workflow overall.