Took longer than expected due to confusing labels
The onboarding and training took noticeably longer than I had anticipated, mainly because some of the wording and labels used in the software were unclear. Navigating the dashboard tools required extra time as I tried to match labels with the features I needed, especially around the dialer setup and database functions. Some terms seemed inconsistent across different parts of the interface, which led me to double-check instructions and slow down my progress. This kind of confusion could easily be reduced with tighter editorial oversight or better labeling conventions. Despite this, the training content was comprehensive and did cover all necessary topics. Had the wording been clearer, I am confident I would have reached full functionality faster. So while the time investment was higher, the learning was ultimately effective once I adjusted to the terminology used by the software.