Took longer than expected but support got back eventually
I reached out to the telephonic support team because I needed guidance on using the dialer feature integrated with the database. While the people on the line were eventually helpful and provided solutions, it did take quite a bit longer than I had hoped to get through. Sometimes I was waiting on hold and then the responses came after considerable silence, which was a bit frustrating given the urgency of my query. On the plus side, once they were able to address my issue, the fixes really made my daily remote workflow smoother for calling tasks. The automatic updates have added some nice features, although a few of them seemed to bring new quirks that weren't explained fully in the training sessions. The onboarding flow introduced me to the basics well enough but could do with some improvements to clarify expectations early on. The invoicing and payment process went smoothly, which was a relief, but I did initially struggle to find clear instructions about renewing my subscription. Overall, a truly mixed experience: I appreciated the support when it was active and useful, yet the time it took and the unclear details left me wishing things could be faster and clearer. Still, now that I understand these nuances, I feel better equipped to use the system effectively in my remote work setup.