Took longer than expected but overall manageable
I had certain expectations about the time it would take to get fully set up and comfortable with the billing and payments process. Initially, I thought it would be a quick and simple matter, but it actually took longer than I anticipated to understand the split between one-off setup fees and ongoing subscription costs. The onboarding and training were thorough, which helped, but the database features and calling tools were a bit more complex than I expected. I appreciated the automatic updates, although sometimes they added new elements to the invoicing that weren't immediately obvious. The telephonic support was helpful but not always instantly available when I had billing questions, so I had to wait a bit longer than expected on a few occasions. Despite these minor delays and some confusion over payment structures, I managed to get everything in order. Comparing what I thought would happen to what actually did, I see the process was a little slower and occasionally more complicated, but still manageable overall. I’d say if you’re expecting everything to be seamless and quick, you might need to be patient as I was.