Took longer than expected but okay
To start with, the response time from their sales team was slower than I was hoping, which put me off a bit at first. At times it felt like waiting for updates or answers stretched out quite a bit, making the pre-purchase experience more tedious than necessary. That aside, the people I eventually connected with were fairly helpful and patient with my questions. They explained what the software could do and how the invoicing would work, which did help me understand the value better. However, getting clear details upfront took longer than it should, in my view. The sign-up process itself was well laid out once I got started, and paying the invoice was straightforward, but the initial back and forth could have been quicker. Also, I appreciated that they had priority assistance ready to answer technical queries once I’d joined. Overall, the experience was a mix – the folks on the phone were decent, but the timing definitely impacted my confidence in the process a bit. I'm still evaluating how the dialing tools and database fit my daily workflow as I move forward.