The sales and pre-purchase experience took longer than I initially anticipated, which was a bit frus

The sales and pre-purchase experience took longer than I initially anticipated, which was a bit frus

The sales and pre-purchase experience took longer than I initially anticipated, which was a bit frustrating given the urgency on my side. I had some technical difficulties during sign-up that required extra attention. Despite the delay, the team handled the issues with patience and steady communication. Each step was explained, and when things went wrong, they reassured me without overpromising outcomes. There was no pressure or rush, which I appreciated after prior experiences with other services. The invoicing process followed smoothly once the initial hurdles were overcome, and payment was straightforward. I do wish the sign-up process had been smoother to avoid the extra time consumption, but the overall experience was positive because the company didn't try to gloss over the problems. It felt like a genuine attempt to provide support during unexpected difficulties rather than a sales push. This steadiness and transparency are qualities that matter to me.