Took longer than expected but got things fixed
I had a bit of a rocky start with the sales and onboarding process. During my initial sign-up, there was a hiccup in the payment processing which delayed access to the software. It took a few days for the customer service team to respond and resolve the issue. While I expected quicker handling, they did manage to address my concerns fully, and the invoicing process was clarified after some back-and-forth emails. After access was granted, the training modules were very clear and helped me understand the calling tools and database feature well. Although the wait extended my onboarding timeframe more than I’d have liked, the functionality once set up met my needs efficiently. Telephonic support was responsive after I finally got in, though I wish the initial issue could have been avoided altogether. The automatic updates kept the software running smoothly without my intervention, which was a relief. Overall, the experience was practical and I managed to get the job done, but faster pre-purchase and payment support would have made it feel much more professional from the start.