The support team was patient and polite over the phone, which was reassuring given that the setup wa

The support team was patient and polite over the phone, which was reassuring given that the setup wa

The support team was patient and polite over the phone, which was reassuring given that the setup wasn't straightforward. I initially found the instructions a bit confusing, and it actually took quite some time to clarify each step with them. However, once sorted, I felt more comfortable navigating the software's calling tools and the dialer. The queries I had about the database syncing took a few calls to resolve though. They provided timely updates, which helped build confidence gradually. Still, the process could feel slow, and I imagine some might get frustrated early on. I appreciated that they didn’t rush me and took the time to explain details carefully. By the end of the experience, my confidence was moderate—I’m neither fully impressed nor discouraged. The overall interaction had both positive and frustrating elements, so I’d say it balanced out better than I expected but wasn’t seamless.