Took longer than expected but fixed eventually
When something went wrong with my dialer tool last week, I was initially a bit frustrated by how long it took for the issue to be resolved. I contacted support and they were friendly but the process involved a few back-and-forth calls before a clear solution was found. Meanwhile, my calling workflow was interrupted, which was inconvenient. However, I appreciated that they kept me updated throughout and didn’t leave me waiting without information. The invoicing and sign-up processes had been smooth earlier, so this delay was an unfortunate exception. Also, the automatic updates didn’t cause any further trouble, which was reassuring. All in all, despite the time it took, the support team managed the problem well, and I was glad to get the issue sorted without having to do too much of the troubleshooting myself.