Took longer than expected but features mostly matched
Reflecting back on my experience with the software sales and pre-purchase phases, I remember being a bit surprised by how long it actually took to get fully set up and comfortable with all the features. Beforehand, I expected a straightforward and quick onboarding, but it turned out the initial sign-up and exploring the calling tools and database integration required much more time and attention. Some of this was due to automatic updates rolling out in the early days, which occasionally interrupted my workflow. That said, once everything settled, I found the tools aligned well with what was described during sales. The training sessions helped bridge the gap between expectation and reality, but I can see now that patience was necessary to get the best out of the system. So while the overall package matched what I thought I would get, the timeline was a little longer than I anticipated, something worth keeping in mind for future customers.