5 out of 55 of 5Unverified experienceSales and pre-purchase
Took longer than expected but at least clear communication
By the time I explained everything needed for sign-up and payment, I was already tired of repeating myself. While there was a decent telephonic support available, the process of clarifying all details took quite a bit of time. I kept waiting for responses to my queries and sometimes had to follow up multiple times which stretched the overall pre-purchase time. I get that they want to be thorough and secure, but the many repetitions and pauses between each step made it a long wait. Despite that, the explanations I did receive were clear and helpful enough to keep me patient. If only the process were faster, it would have been much less draining.