Took longer than expected because steps were out of order
Usually, when I go through support workflows, I expect the process to be neatly ordered from diagnosis to resolution. However, with WFHI's telephonic support, I found the order of steps a bit confusing at times. Instead of starting with basic troubleshooting, I was guided straight to advanced settings adjustments, which seemed premature given I had not fully understood previous suggestions. This led to some back-and-forth calls that extended the overall time taken to sort out issues with the dialer and database features. For instance, automatic updates changed some configurations unexpectedly, and the support helped, but in a sequence that wasn't intuitive. On the positive side, the staff was patient and knowledgeable, clearly communicating each step once we got on track. Also, signing up and paying was a smooth process with no delays, which I appreciated in contrast. So while the steps did eventually lead to a solution, the slightly jumbled order made the experience longer and somewhat frustrating compared to what I had hoped.