took longer than expected and steps felt kinda jumbled
Honestly yaar, the whole sales and pre-purchase process took more time than I thought it would. It felt like the steps weren't in a very sensible order and sometimes I was waiting around for something while wondering what was coming next. Signing up was okay but then there was this long pause before I got the onboarding info which could have been quicker. The way they asked for details sometimes felt repetitive or out of sync, like ordering payments info before I even got a proper intro to the software. Phone support was fine but I wasn't always sure what exactly to expect next. It seemed like some of the instructions could have been streamlined better because there was a bit of confusion on what to do first or what was a one-off setup versus ongoing. The whole process took up a fair bit of time I had planned for other things, so it was frustrating. I guess I was hoping for a smoother, faster path from initial interest to actually being ready with the software.