Took longer than expected and didn’t quite meet my needs
I spent quite a bit of time getting started with the software. It felt like the onboarding took longer than I initially expected, especially considering the setup steps required. The access process was a bit more complicated than I had anticipated from the pre-purchase information. While I appreciate the training materials, they didn’t fully cover some aspects I needed to use the calling tools effectively. I did have some hope the software would match my remote workflow perfectly, but I found myself spending extra time troubleshooting basic functionalities. Although the updates were automatic, they didn’t seem to address my main concerns. Signing up and handling payments was straightforward, which was a relief, and customer support was somewhat helpful. However, at times it was tricky to get clear answers. Given the time investment and the mismatches between expectations and reality, I felt the overall experience was disappointing. I had a small hesitation about whether this was the right product before I bought it, and unfortunately, that doubt turned out to be justified.