My experience with their telephonic support and overall communication was a mixed bag. I needed answ

My experience with their telephonic support and overall communication was a mixed bag. I needed answ

My experience with their telephonic support and overall communication was a mixed bag. I needed answers quickly, but the response times stretched longer than I thought reasonable. On the plus side, once I connected, the staff was courteous and clearly knew their product, which built some confidence. However, it took multiple calls before the concerns I had around the dialer and database feature were adequately addressed. The ticket system seemed a bit slow to close queries. Invoicing and payment took a while to clear up too, which didn’t help my patience. By the end, I felt moderately confident about continuing to use their software but not without reservations. Signing up was easy enough, and the initial onboarding walkthrough was okay, though somewhat rushed. The automatic updates were a nice touch, but I never saw them improve the issues I faced. Overall, the experience was neither very negative nor fully reassuring. What worked was the knowledge within support, but what didn’t was the time it took to get useful resolutions.