During the onboarding process, I hit a snag where a setup step failed due to a missing prerequisite

During the onboarding process, I hit a snag where a setup step failed due to a missing prerequisite

During the onboarding process, I hit a snag where a setup step failed due to a missing prerequisite that wasn't highlighted earlier. The training material didn't prepare me for troubleshooting that specific kind of error, so I needed to reach out for support. Fortunately, their telephonic help was available, but the resolution took a bit longer than I hoped—several days instead of hours. Still, once sorted, the rest of the onboarding went smoothly. I appreciated that the training covered most usual scenarios well, but it was this one unexpected problem that slowed things down. It made me realize that while the program is good overall, it could benefit from more contingency guidance for uncommon glitches. Even so, the support staff was clear in walking me through the process once I got in touch. The software updates during this period didn't cause any further issues, which was reassuring. From sign-up to using the dialer, the flow was logical and fairly straightforward once the initial problem was fixed, though I wish the training had a bit more on handling these hiccups. Overall, I’m satisfied but cautious about surprises next time I onboard other stuff here.