I found the pre-purchase sales process generally alright, but it did take more time than I anticipat

I found the pre-purchase sales process generally alright, but it did take more time than I anticipat

I found the pre-purchase sales process generally alright, but it did take more time than I anticipated to get all the help I needed. Initially, signing up and navigating the invoicing process was clear and self-explanatory, that part was smooth. However, when I had questions about certain software features and dialing tools, support assistance was not as quick as I had hoped. This meant I sometimes needed to figure out parts by myself, which added to the total time. Despite this, I appreciated the clarity of the database features once explained. Next time, I expect I will still need some external help from support, since not everything was intuitive at first glance and the training materials didn’t cover every detail thoroughly. All told, while the time taken was longer than planned, I was generally satisfied with the outcome and would consider coming back to WFHI with the understanding that extra patience and support might be needed.